Data Protection & Privacy


Thank you for your faith in us. We take protecting your private and personal sphere seriously. As such, we strictly adhere to the legal requirements concerning the gathering, processing and use of your personal data.

Here we provide some information regarding the care we show concerning your private sphere and the comprehensive confidentiality that we apply when we process your data:

KRAUS Betriebsausstattung und Fördertechnik GmbH, Sattnitzgasse 69, A-9020 Klagenfurt is responsible for the gathering, processing and use of your personal data.

Your rights

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain informationabout your personal data which we process, within the scope described therein;

• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;

• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required

- to exercise the right of freedom of expression and information;

- for compliance with a legal obligation;

- for reasons of public interest or

- for establishing, exercising or defending legal claims;

• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as

- the accuracy of the data is contested by you;

- the processing is unlawful, but you refuse their erasure;

- we no longer need the data, but you need it to establish, exercise or defend legal claims, or

- you have lodged an objection to the processing in accordance with art. 21 GDPR;

• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machinereadable format or to request its transmission to another controller;

• art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

Anonymous data collection

You can visit our website without telling us who you are. In this case, we save only access data with no reference to specific persons – for example the name of your internet service provider, the website that directed you to our website, and the name of the file requested. This information is at most used for statistical purposes so that we can improve our service. You remain anonymous as an individual user.

Gathering, processing and using personal data

Personal data refers to information about your identity, e.g. your name, address, email address, telephone number, IP data. Personal data is only gathered if you provide it so that we can answer an enquiry, process an order, open a customer account or register you for our email newsletter. By doing so, you are agreeing to the vendor automatically saving and processing the personal data that you provide (name, address, email address, telephone number etc.) and the data associated with the business relationship (e.g. order date, products ordered/supplied, quantity, price, delivery dates, payment and dunning data) in line with the stipulations of the applicable version of the Data Protection Act for the purposes of fulfilling the contract and for the vendor's own advertising purposes. You are entitled to revoke your agreement to the gathering, processing and use of your personal data – subject to legal retention requirements – at any time.


If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

E-mail advertising if you do not subscribe to the newsletter and your right to opt out

If we receive your e-mail address in connection with the sale of a product or service and you have not opted out and you are not a consumer who has his habitual residence in Poland, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves theprotection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests. .

You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates.

Disclosure of personal data

We do not pass your data, including your address and email address, on to third parties. The only exception is our service partners, e.g. hauliers, who need your personal data (name, address, telephone number) to deliver your order. The data passed on is always kept to the minimum that is required. Our service providers may only use the disclosed data to complete their jobs. Passing the data on to third parties for the purposes of address trading is expressly forbidden.

General credit assessment

Provided that you gave us your express consent to it, we reserve the right to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies). To this end, we will transfer your personal data needed for the credit assessment to the following company(ies):

KSV 1870 Holding AG
Wagenseilgasse 7
1120 Wien

In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your standpoint and contest the decision. You may revoke your consent at any time by sending a message using the contact data below. The consequence may be that we will no longer be able to offer you certain payment options.


Our online shop uses so-called "cookies", which serve to make our website more user-friendly, effective and secure – for example by making our platform quicker to navigate. In addition, cookies allow us to ascertain the regularity with which pages are visited and the general navigation. By using our website, you agree to our use of cookies. We would like to point out that some of these cookies are passed from our server onto your system; so-called "session cookies" or "permanent cookies". "Session cookies" are automatically deleted by your hard drive. If you register and set up a customer account, cookies will remain on your computer after you have closed your browser. They allow us to recognise your computer next time you visit (so-called permanent cookies). You can refuse to accept permanent cookies by changing your browser settings. To find out more, please consult the instructions for your browser. Please note, however, that doing so may limit the functionality of some parts of our website.

Use of Google Analytics

This website utilises Google Analytics – a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies": text files that are saved on your computer and allow for an analysis of your usage of the website. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. It should be noted that this website uses Google Analytics with the extension "_anonymizeIP()", and as such IP addresses are only processed in shortened form to prevent them being directly linked to a particular individual. Google uses this information to analyse your use of the website, to compile reports about the website activities for the website operator, and to provide further services related to the use of the website and the Internet in general. Google will also transfer this information to third parties in certain cases, insofar as this is legally prescribed or these third parties process this data on behalf of Google. Google will never connect your IP address to other data from Google. You can prevent the installation of cookies through a setting on your web browser software. However, we would like to point out that if you turn off cookies,you will not be able to use all of the functions of this website to their full extent. In addition, you can prevent the gathering of the data generated by the cookie and relating to your usage of the website (incl. your IP address) by Google, as well as the processing of this data by Google. To do so, download and install the browser plugin from the following page:

Use of external links

Insofar as we provide links on our website to the websites of third parties, including the websites of social networks, we do not accept any liability for the correctness or completeness of the contents of these websites, nor for their data security. As we have no influence on the current and future design and contents of the linked websites, nor on the adherence of third parties to the legal data protection requirements, we are not responsible for the contents of the linked sites and we do not take ownership of these contents. As such, you should check the data protection notices provided on these websites individually. Our data protection notice does not apply to these external websites.

Right to information

You have a permanent right of information regarding the data that is saved that concerns you; you also have a right of correction, blocking and – subject to legal retention regulations – deletion for this data.

Further information and contact details

Please contact us should you have any further questions regarding the gathering, processing and use of your personal data. The same applies to information, deletion and notification requests regarding your personal data and for the revocation of permissions. Please send your request to the following address:

KRAUS Betriebsausstattung und Fördertechnik GmbH
Sattnitzgasse 69

A-9020 Klagenfurt
Tel: +43 463 3860 20
Fax: +43 463 3860 21

Mr. Alexander Wagner, Msc